Frequently asked
questions.

Our managed cafeteria service covers everything — we source and audit vendors, deploy an on-site operations supervisor, run daily food quality checks, manage menu planning and nutrition, deploy the Epicenter digital platform, and provide monthly performance reports. You get one point of contact and zero daily management overhead. Think of us as your outsourced cafeteria team.

From signed agreement to a live cafeteria typically takes 4–6 weeks. This includes platform setup and QR deployment (week 1), vendor onboarding and ERP training (weeks 2–3), admin and operations team training (week 4), and employee go-live with on-site support (week 5–6). We handle the heavy lifting — you just communicate the rollout to your employees.

Both, depending on your situation. If you have existing vendors you're happy with, we can onboard them to our platform and manage the relationship going forward. If you need new vendors, we handle sourcing, evaluation, trial tastings, and hygiene audits. In either case, vendor quality and accountability runs through our system from day one.

Our managed service is best suited for offices with 200+ employees where the cafeteria complexity justifies dedicated operations staff. For smaller teams (under 200), our Platform-only option is usually a better fit — it gives you the digital infrastructure without the managed services overhead. That said, we evaluate each situation individually — reach out and we'll tell you what makes sense for your setup.

Yes. The platform is always included. Managed service components — operations supervisor, food quality controller, manpower, nutrition consultation, events management — can be added or removed based on your evolving needs. Most clients start with the platform and a QC controller, then expand as they see the value.

Our operations supervisor is a trained Sprink employee deployed full-time at your cafeteria. They manage daily operations — vendor adherence to schedule, queue management, employee support, escalation of issues to vendor management, and ensuring the cafeteria runs smoothly during peak hours. They're also your escalation point for anything that goes wrong.

You receive a monthly insights report covering: order volume and revenue trends, vendor performance scores (built from real feedback data), food quality audit results, employee satisfaction trends, peak usage patterns, and recommendations for the next month. We also hold a monthly review call with your admin team to walk through the data and plan ahead.

Epicenter is our cafeteria management SaaS platform with 13 modules covering: QR-based employee ordering (no app download), wallet payments (UPI, card, Sodexo), counter-based ordering fallback for walk-ins, vendor fulfilment dashboard, vendor ERP (recipes, procurement, packaging), real-time admin analytics dashboard, built-in feedback and rating engine, multi-location support, and finance export for clean billing closure. See full platform details →

No. Employees scan a QR code at the cafeteria or open a link — the ordering interface works entirely in the phone browser. No app download, no account creation friction. For employees who don't use their phones at lunch, billing staff can place orders at the counter — all flowing into the same system.

UPI, debit/credit card, net banking, Sodexo, and the Sprink cafeteria wallet (pre-loaded by employees for faster checkout). Payments are processed via Razorpay (PCI-DSS compliant). The wallet system eliminates the "payment failed but money debited" issue that affects real-time payment modes during peak hours.

Yes. Epicenter is built for multi-location operations from the ground up. Each cafeteria has its own vendor dashboard and QR setup, while administrators get a unified view across all locations. Role-based access means each location's staff only sees what they need to. You can add locations without process rework.

Absolutely. The platform-only option is designed for exactly this situation — you keep your vendors, we give you the digital infrastructure. We onboard your vendors to the system, train them on the vendor dashboard and ERP, and from that point forward all orders, feedback, and billing flows through Epicenter.

After every order, employees get a one-tap rating prompt. Positive ratings are logged to vendor scorecards. Negative ratings prompt a short optional comment. All feedback is visible in the admin dashboard in real time, attributed to the specific vendor and dish. This gives administrators the data-backed accountability that currently doesn't exist in most cafeterias.

Minimal. You need QR codes at the cafeteria (we supply these), and optionally a POS terminal for counter-based ordering. We also offer a token display system that shows customers their order status without needing to check their phone. Both the POS and display system are optional and available on purchase or monthly rental.

Sprink's meal subscription delivers freshly cooked, hygienic daily meals to homes and PGs across Bangalore. You subscribe to a plan, food is cooked fresh each day and delivered to your door at a pre-set time — no tracking required. No artificial preservatives. No delivery charges. Cuisine variety includes South Indian, North Indian, Healthy, and Salad menus.

Meals are delivered at pre-defined time slots depending on your plan — breakfast, lunch, and dinner. You'll know exactly when to expect your food each day. We don't provide a separate live tracking mechanism since deliveries happen at defined windows — if you have a question about a specific delivery, reach us on WhatsApp at +91 96114 81517 or at contact@sprink.online.

Yes — we offer trial meals so you can experience the food quality before committing to a subscription. Visit sprink.online to check current trial options in your area.

Once a payment for a subscription plan is processed and completed online, no refunds, exchanges, or cancellations are applicable. If you need to pause or make changes to your subscription, please contact us at contact@sprink.online before your next billing cycle and we'll do our best to accommodate your request.

We follow WHO food safety regulations and layer additional protocols — staff fitness checks, regular kitchen sanitisation, food quality checks before packaging, and dispatch integrity verification. All ingredients are sourced fresh daily. We never use artificial preservatives or additives. Our kitchen operations are designed for consistent quality at scale, not corner-cutting.

No delivery charges. The price you see for your subscription plan is all-inclusive. This is possible because we run a subscription model with predictable delivery windows — unlike on-demand delivery which carries significant logistics overhead.

We accept UPI, debit/credit cards, and net banking. Payments are processed via our secure payment gateway. Once a payment is validated, you'll receive a confirmation. If a payment fails, your order will not be confirmed — we'll notify you by email.

Our campus solution is purpose-built for schools, colleges, and hostels running large-scale mess operations. It includes student meal tracking, warden and admin dashboards, caterer performance scoring, automated mess billing, dietary preference management, and integration with student ID systems. Everything that makes running a campus kitchen transparent and manageable.

Yes. Students can view the weekly menu, pre-order specific meals, and mark themselves as absent for a meal — which updates the kitchen's preparation count in real time. This reduces food waste significantly and gives caterers accurate numbers before cooking begins.

Billing can be structured by semester, month, or per-meal — whatever fits your institution's model. The system tracks every meal consumed and generates clean reports for your accounts team. Parents can also receive meal consumption summaries if required. We accommodate both pre-paid and post-paid billing models.

Both options are available. If you have an existing mess contractor, we integrate them into our platform and manage accountability through scorecards and audits. If you need a new caterer, we can source and manage the relationship. Our campus managed service mirrors the corporate managed service model — adapted to the specific needs of educational institutions.

Our primary operations are in Bangalore. Our SaaS platform (Epicenter) can be deployed anywhere in India. For managed service and meal subscription, availability varies by location — contact us to check availability in your city.

Sprink serves four main audiences: HR and admin teams at companies with cafeterias who want data and accountability; companies that want their cafeteria fully handled so their admin team isn't managing vendors; educational institutions running campus kitchens or hostels; and individuals in Bangalore who want hygienic daily meals delivered without cooking. If you're not sure which offering fits you, our contact page has a quick form — we'll point you in the right direction.

Sprink is a product of Kinematic Foodtech Pvt. Ltd., headquartered at #201/1A, Kudlu Main Road, Opposite Bren Palms Apartment, Bangalore – 560068. The company was founded by two IIT graduates and an IHM graduate, and is backed by Axilor Ventures (Infosys co-founders) and Bennett Coleman & Co. (Times Group).

You can reach us by: Email: contact@sprink.online · WhatsApp: +91 96114 81517 · Live chat: click the chat bubble at the bottom right of any Sprink page. We're available 10 AM – 10 PM, Monday to Saturday.

Your personal data is collected only to fulfil your orders, manage your account, and improve our services. We do not sell your personal data to third parties. By using our platform and providing your contact details, you authorise us to contact you about your orders and our services. Full details are in our Privacy Policy and Terms & Conditions.

Yes — we're always looking for high-quality kitchen partners. If you run a kitchen that meets our hygiene and quality standards and want to serve through the Sprink platform, get in touch and our vendor team will reach out to schedule an evaluation.